Customer Service Field Technician

Customer Service Technician

Looking to build your career and design your future? You have come to the right place.

The primary responsibility of the Customer Service Technician will be providing excellent customer service regarding warranty repair or installation of products.

Physical Requirements:

• Ability to stand, sit, walk, bend and stoop for 8+ hours. Minor lifting and carrying may be required.

Work Environment:

• Work performed at construction jobsites and office.

Skills & Qualifications:

• Level I: High School diploma or general education degree (GED) or 3 years related experience and/or training; or equivalent combination of education and experience. 1 to 3 years of experience. Must have valid Driver's License and vehicle insurance as required by State law.
• Experience in one or more trades: Flooring (tile, carpet, wood, LVP), Cabinets, Countertops.
• Level II: All Qualifications in Level I plus: 2 to 5 years of experience. Flooring: Able to repair and replace tile and wood/LVP. Good verbal communication skills for customer contact. Good organization skills.
• Level III: All Qualifications in Level II plus: 5 plus years of experience. Expert in larger replacements and repairs of multiple products and trades. Mentoring and training capabilities.

Essential Functions:

• Level I: Perform simple repairs and touch-ups following production installation on all trades. Perform minor installation tasks following/during production process. Perform simple logistical tasks related to production install. Other duties as assigned.
• Level II: All Functions included in Level I plus: Handles builder and homeowner requests as needed. Initiates claims and oversees the claims process with vendors. Inspects and diagnoses product and installation issues. Schedules employee technician and independent contractor base to execute appointments. Confirmation of completed appointments. Other duties as assigned.
• Level III: All Functions included in Level II plus: Performs repairs and replacements of 3 or more materials. Other duties as assigned.

If you like working with a growing close knit team and helping home owners design the home of their dreams, come build your career with us!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.