Customer Service Representative Backoffice (d/w/m) In Teilzeit

Customer Service Representative Backoffice (D/W/M) In Teilzeit

Essity is a global leader in hygiene and health. We are committed to improving the quality of life through high-quality hygiene and health solutions. We distribute our products and solutions in around 150 countries under many strong brands, including the world market leaders Tena and Tork, but also well-known brands like Jobst, Leukoplast, Libero, Libresse, Lotus, Nosotras, Saba, Tempo, Vinda, and Zewa.

For our Customer Service & Logistics department, we are looking for a Customer Service Representative Backoffice in part-time to support our team as soon as possible.

The position is indefinite at the Mannheim location.

Your Role

• Care of customer master data, prices, and other conditions and shipping notes in various customer areas to ensure delivery and invoicing
• Creation of price lists for customers and external sales representatives
• Handling of web-based tools like TenaCheck and CRM
• Creation and development of tools in Excel as a basis for price and customer master data maintenance
• Point of contact for external sales representatives and customers for clarification needs regarding conditions and pricing

What You Bring

Even if not all of the following points apply to you, we are looking forward to getting to know you and discussing the possibility of working together!

• Commercial vocational training and at least 2-year work experience in customer service with experience in customer master and price maintenance
• Fluent German and very good English skills in speech and writing
• Secure handling of internal and external customers as well as high service and customer orientation
• Independent, structured, and reliable working style as well as analytical skills and detail-oriented work
• Strong team skills and communication skills
• Secure handling of SAP and MS Office (especially Excel)

Our Benefits For You

The stated benefits refer to the Mannheim location. If you want to start at another location, these may vary. This also applies to an extra-tariff position.

• Compensation & Benefits Compensation according to IGBCE paper tariff, annual special payment, holiday pay and bonus, pension plans, anniversary bonus, child care allowance, corporate benefits & employee benefits, factory outlet and free delivery
• Work-Life Balance Hybrid working model, flexible working hours, time tracking with overtime compensation, 38h week, 30 vacation days, life work balance account
• Professional & Personal Development Structured onboarding, training offers such as digital learning platform, coaching & mentoring as part of an individual development plan, participation in specialist conferences and fairs
• Health & Well-being Lease-a-bike, health month, mindfulness courses, PME family service, employee surveys
• Team & Collaboration Du-culture, communities & networks, co-working areas, leadership guidelines, canteen
• Mobility Public transport subsidy, bicycle parking spaces, free parking spaces, e-charging stations

This Is Us

Our beliefs and behaviors (care, collaboration, courage & commitment) form the basis of our inclusive culture and are lived by us every day. With the goal of overcoming barriers and creating well-being, diversity, equality, and inclusion are firmly anchored in our company culture.

We are committed to non-discrimination based on skin color, ethnic origin, migration history, nationality, religion, national origin, gender, sexual orientation, gender identity, gender expression, genetic information, age, marital status, care obligations, disability, chronic illness, and other factors. We expressly welcome applications from people who are structurally, institutionally, and intersectionally discriminated against.