Customer Service Representative

Customer Service Representative ANZ

Essity is a global leader in hygiene and health, committed to shaping a healthier future. Through our Health & Medical business and trusted brands like Actimove®, Cutimed®, Delta-Cast®, JOBST®, Leukoplast® and TENA®, we provide innovative, sustainable solutions for managing conditions such as lymphedema, chronic wounds, orthopedic injuries and incontinence, and advancing MedTech across hospitals, pharmacies, nursing homes and online channels. Join us in breaking barriers to well-being!

We're looking for a dedicated and proactive Customer Service Representative to join our team in Mulgrave supporting Australia and New Zealand. If you thrive in a fast-paced environment and are passionate about delivering exceptional customer experiences, we'd love to hear from you.

About the Role:

As a Customer Service Representative, you'll play a key role in ensuring smooth order processing and resolving customer enquiries across the ANZ region with care and efficiency.

This role offers room to grow, with the opportunity to support the Team Leader and contribute to a high-performing, close-knit team. You'll be joining a close-knit, hardworking team that knows how to have fun while getting the job done. Mutual respect, collaboration, and a strong team spirit are at the heart of how they operate. With an open-door policy and a culture where you're encouraged to be yourself, this is a workplace where people genuinely enjoy coming to work.

What You Will Do:

• Accurately process complex customer sales orders and invoices from order to billing.
• Respond to internal and external enquiries regarding product availability, pricing, delivery timelines, and order status.
• Manage customer enquiries and complaints, ensuring timely and effective resolution.
• Collaborate with internal teams including production, warehouse, logistics, and distribution to monitor and manage orders.
• Partner with the sales team to support customer needs and communicate any changes or issues in the order process.

This is a hybrid role, with the option to work from home on Tuesdays and Fridays. Preferred working hours are from 10:00 am to 6:00 pm.

Who You Are:

You bring 1–2 years of customer service experience, ideally within the medical devices or healthcare industry. While not essential, what matters most is your proactive mindset and customer-first approach. You are:

• An excellent communicator with strong verbal and written English skills
• Organised, able to manage competing priorities, and perform well under pressure
• Proficient in Microsoft Office and comfortable working with systems (SAP experience is essential)
• Skilled at building strong relationships with stakeholders and maintaining a customer-focused mindset
• Detail-oriented, proactive, and confident in solving problems
• A positive team player with a willingness to learn and support others

What We Can Offer You:

Our purpose, Breaking Barriers to Well-Being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere. Here's what you can expect:

• Passionate Team: Join a respectful, authentic team that values trust and accountability
• Global Impact: Be part of a thriving business improving everyday living
• Competitive Salary: Earn a rewarding and market-aligned package
• Hybrid Flexibility: Blend office and remote work to suit your lifestyle
• Screen-Free Fridays: Recharge with monthly screen-free Fridays
• Wellbeing Perks: Enjoy free access to yoga, Pilates, gym, and more with a Corporate ClassPass
• Onsite Parking: Free, convenient parking at our Mulgrave Head Office
• Collaborative Culture: Work in a diverse, supportive, and knowledge-sharing environment

Innovate for Good | Excel Together | Be You With Us