Technical Customer Solutions Manager, India CSM Team

Customer Solution Manager

Sales, Marketing and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. As a Customer Solution Manager you will work with the largest and most complex enterprises in the world, to enable their multi-year journey to the cloud. In this new, highly visible, role you will ensure that all AWS teams work together effectively and efficiently to deliver migration, modernization and GenAI outcomes for the customer in relation to Amazon Web Services (AWS) Cloud.

Key job responsibilities include:

• Being a trusted advisor to the customer.
• Leveraging complex program management, technical, organizational, and transformation expertise to understand customer's business and strategic goals.
• Translating customer's goals into an executable plan and driving the implementation to success.
• Understanding customers' biggest IT challenges and providing prescriptive guidance based on AWS best practices.
• Taking end-to-end ownership of multiple migration, modernization and GenAI projects.
• Utilizing communication skills to interface with and influence a broad range of multi-disciplinary teams.
• Ensuring consistent best-practices are applied, including conducting Migration Readiness Assessments, conducting migration kick off workshops, and establishing executive steering committees.
• Ensuring customer IT and business stakeholders are aligned for broad adoption of the migration and modernization across the customer organization.
• Leading the interaction with specialist teams, ProServ and Partners for handoffs, especially with respect to migration, modernization and GenAI implementation.
• Helping shape the rapidly growing Customer Solution Management function by defining and implementing standard processes, methodologies, and tools.
• Measuring and quantifying customer value realization and ensuring it stays on path.
• Being a passionate and proven leader with the ability to gain stakeholder buy-in, communicate confidently at both the executive and project team level, and collaborate with a wide range of technical and non-technical teams.
• Being comfortable in working with diverse teams to ensure appropriate partners are on-boarded and involved in the migration as required.
• Being an active participant of steering committees and governance structures regardless of who is leading the migration and modernization and acting as the point of contact for escalations if the migration and modernization hits barriers.
• Proactively assessing Migration and modernization progress and designing and implementing plans to mitigate any risks or delays.
• Supporting the people and process pillars of migration including CCOE design and being the overall owner of reporting and system updates related to the health of migration.
• Being a natural problem solver with a cool head that can deal with ambiguity, work autonomously to drive the deliver results for your customer, build IP, and share best practice across geographies.