Sr. Media Specialist Technical Account Manager, AWS Enterprise Support, Strategic Industries

Senior Media Specialist TAM

AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

Sr. Media Specialist TAMs work across all AWS Elemental media products and CloudFront to apply their product knowledge to key customer projects during the specification, development, deployment and acceptance phases to deploy video workflows. Sr. Media Specialist TAMs work hand-in-hand with Media Specialist Solutions Architecture (SA) teams in AWS Sales, with Media Specialist SAs working to understand customer needs and design relevant media solutions, Sr. Media Specialist TAMs also work closely with customers to move those solutions from conceptual design to long-term production operations. When customized solutions are needed, the Sr. Media Specialist TAM may also work closely with AWS Professional Services by representing the operational needs of the customer and aligning with the capabilities of AWS Support. While a Sr. Media Specialist TAM is not expected to develop software, a software development background is valuable in helping understand complex customer needs and drive software solutions. Sr. Media Specialist TAMs take overall ownership of the long-term operational health of their deployed solutions and, by extension, significantly contribute to the overall success of their assigned customers. Sr. Media Specialist TAMs will also work closely with AWS Support TAMs, who will have overall TAM responsibility for AWS Enterprise Support customers. Most importantly, Sr. Media Specialist TAMs recognize that long-term customer success depends on on-going support and deep domain-focused guidance throughout the lifespan of the customer.

Key job responsibilities as a Senior Media Specialist TAM include:

• Complete the onboarding and off-boarding requirements of assigned key customers
• Own customer health dashboards for media workflows, working closely with the AWS TAMs and Technical Project Manager where assigned
• Work across AWS Elemental products and with AWS Solutions Architects to define detailed customer project requirements and scope feature tickets
• Interface with customer project managers and technical owners to understand requirements and deliver product releases
• Collaborate with Product Managers to prioritize customer requirements, advocating for the customer
• Work with Engineering managers to ensure delivery of product features to meet customer requirements
• Advocate, specify, and own the availability of customer test environments either at AWS or customer locations
• Verify implemented product features and test multi-product customer project workflows
• Communicate with customers and internally across, up, and down customer organizations
• Mentor junior Media Specialist TAMs and Engineers
• Define and implement team level metrics and processes

About the team

Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

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Work/Life Balance: We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.