Senior UX Designer, Amazon Delivery Customer Experiences

Senior UX Designer

Have you or someone you known ever had a sinking feeling when you're not quite sure if your package will arrive at the right place, or tried to explain complex delivery instructions for a hard-to-find location? Amazon Delivery's Customer Experiences team (ADX CX) is seeking our next Senior UX Designer to help transform the way millions of customers communicate and confirm their delivery locations, turning uncertainty about addresses into moments of confidence and control. Working closely with multi-disciplinary teams, you'll dive deep into the challenges of location communication, creating intuitive solutions that bridge the gap between how people naturally think about places and how delivery systems understand them. Your work will establish seamless connections between various UX partners and patterns, crafting a unified experience that makes even the most complex location scenarios feel remarkably simple to navigate.

Qualities that will help you succeed:

• You are creative, curious, comfortable working in cross-functional environments and show a strong bias for action to deliver results.
• You will have a consistent track record of developing and launching new ideas and step-change improvements.
• You balance time and business constraints when improving experiences for the customer while pushing toward the vision of the ideal experience for the customer.
• You are proactive in driving alignment and navigating debates through effective communication and relationship-building.

Key job responsibilities:

• Bring forward innovative ideas and solutions and raise the bar on customer's experience with delivery.
• Effectively advocate and design for the customer through objective data such as market analysis, customer insights, technical constraints/opportunities, and business insights.
• Partner closely with business and development teams to plan and balance immediate changes with long-term, scalable solutions.
• Quickly and thoroughly creating user flows, wireframes, visual designs, and prototypes to effectively concept and communicate detailed interaction behaviors that support decision making and development.
• Assess and optimize the effectiveness of new and existing features by proactively planning, performing, and advocating validation techniques like usability testing, user research, and interpreting analytic data.
• Present design work to UX partners, cross-disciplinary teams, and executive leaders.

About the team:

The Amazon Delivery's Customer Experience team (ADX CX) team is a diverse group of designers and researchers that share our experiences and help each other succeed. We operate within the broader Amazon Delivery Experience design organization that includes teams focused on operational and transportation experiences critical to the success of the holistic delivery journey. We value individuals who drive inspiration, collaboration, and connection by bringing their authentic selves to work and respecting everyone's unique voices. We love complex problems, growing in fast-evolving environments, taking action, and learning from mistakes. We champion the customer voice (spoken and unspoken) through objective insights that inform the collective design and increase customer empathy across Amazon. Our creative work impacts millions of customers worldwide and we are proud to be a part of it.