Senior Customer Solutions Manager, EMEA ISV Csms

ISV AI Customer Solutions Manager

The EMEA ISV Customer Solutions Managers team drives modernization acceleration and cloud-native transformation for AWS's most strategic ISV customers across EMEA. We operate at the intersection of technology depth and business impact, delivering outcomes that reshape how software companies build, monetize, and scale.

The ISV AI CSM is the Area leader's Agentic/GenAI acceleration partner for the ISV segment (software and technology companies), working on behalf of the area leader and local SA leader to inspect, unblock, and accelerate Agentic/GenAI business across ISV customers. They operate horizontally across the ISV segment, focusing on the highest-impact Agentic/GenAI opportunities rather than only on a fixed set of CSM-invested accounts. The ISV AI CSM combines deep technical and product understanding of Agentic/GenAI with strong execution and stakeholder management to turn interest and PoCs into production systems and revenue for software and technology companies.

Engagement model with Area and local teams:

• Acts as the Area leader's Agentic/GenAI program owner for the ISV segment: inspects pipeline and live systems, tracks progress on top ISV opportunities, surfaces risks, and recommends corrective actions in regular Area reviews.
• Partners with local SA leaders and CSMs as a force multiplier, joining the most strategic ISV customer engagements (exec briefings, roadmap sessions, design reviews) and then disseminating ISV-specific Agentic/GenAI learnings back into the field.
• Balances depth and scale by going deep on a small number of top ISV opportunities while building mechanisms (guides, templates, training, clinics) that raise the Agentic/GenAI execution bar for all ISV teams in the Area.
• Owns a clear set of Agentic/GenAI acceleration metrics for the ISV segment (for example number of live ISV systems, attach to priority services, velocity from PoC to production, pipeline coverage on target ISVs) and reports them in a simple, leader-friendly way.

Key job responsibilities:

• Diagnose and prioritize the Area's top Agentic/GenAI ISV opportunities (by revenue, strategic importance, and lighthouse potential) and maintain a clear, inspectable acceleration plan for the ISV segment.
• Proactively identify bottlenecks (technical, organizational, or commercial) on these ISV opportunities and drive concrete actions to unblock them together with Sales, SAs, CSMs, Specialists, ProServe, BD, and service teams.
• Provide hands-on consultative support on Agentic/GenAI architectures, RAG patterns, evaluation, governance, and operating models tailored to software and technology companies, enabling local SAs and CSMs to move ISVs from experiments to production.
• Design and drive "time-to-first-agentic-system" motions for ISVs, ensuring customers have a clear path from the first workshop or PoC.
• Codify successful ISV Agentic/GenAI patterns into reusable playbooks (reference architectures, customer journey templates, objection-handling, success metrics) and scale them across the ISV segment in the Area through mechanisms.

About the team:

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