Senior Account Manager, Retail ECOM

Sr. Account Manager

Application deadline: Feb 23, 2026 The Sr. Account Manager is responsible for managing end-to-end customer relationships within the Retail and E-Commerce vertical, driving cloud adoption and revenue growth across AWS's 200+ services, with particular emphasis on GenAI and Agentic AI solutions. This role requires deep industry expertise in retail/e-commerce business models, strategic account planning, and the ability to engage C-suite executives to drive digital transformation and AI-powered innovation initiatives.

Key Job Responsibilities

Strategic Account Management

• Manage customer relationships across retail and e-commerce accounts, serving as the primary AWS point of contact
• Develop and execute strategic account plans aligned to customer business outcomes and AWS growth objectives
• Drive annual revenue quota through new workload acquisition, service expansion, and multi-year agreements
• Build and maintain executive relationships with C-level stakeholders including Chief Digital Officers, Chief Marketing Officers, Chief Merchandising Officers, Chief Product & Technology Officers, and Chief Information Officers

Sales Execution

• Identify, qualify, and close sales opportunities across all stages (Prospect through Closed/Won)
• Articulate AWS value propositions for retail-specific use cases including e-commerce platforms, personalization, supply chain optimization, customer data platforms, and omnichannel experiences
• Collaborate with Solutions Architects, Customer Solutions Managers, Technical Account Managers, Partner Sales/Development Managers, and Specialist Sales teams to deliver comprehensive solutions and drive partner opportunities
• Leverage AWS Migration Acceleration Program (MAP), Professional Services, and partner ecosystem to accelerate customer adoption
• Coordinate with Marketing on customer references, case studies, and industry events

Business Planning & Reporting

• Maintain accurate pipeline and forecast data in Salesforce (SFDC)
• Conduct regular business reviews with customers and internal stakeholders
• Track key performance indicators including pipeline, win rates, customer meetings, and partner engagements
• Develop Value Maps and business cases demonstrating ROI and TCO benefits

A Day in the Life

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

About the Team

We empower retail and e-commerce leaders to transform businesses through AWS cloud innovation. Our Culture: We drive excellence through ownership—yet never alone. Each Account Manager owns their territory end-to-end, but we lift each other up through knowledge sharing and collective problem-solving. We embrace growth mindsets, champion customer obsession with backbone, and execute with urgency. We celebrate wins together and rally when teammates need support.

What Makes Us Different

We're not selling services—we're partnering with retail leaders to reimagine customer experience and optimize operations. We bring industry expertise, technical credibility, and genuine commitment. Together, we're building the future of retail on AWS.