Senior Account Manager, AMXL JP

Account Manager

Are you excited to drive high-visibility, strategic logistics and technology solutions? AMXL Japan is looking for an Account Manager who continuously engages across business, technical and operational teams to deliver bigger smiles for our customers. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Amazon has great opportunities to pursue a career as a leader in Operations Planning & Management. We know that learning through experience is what transforms talented people into great leaders. Our roles are designed to accelerate the growth of leaders through challenging field experiences that stretch individual capability. Our Operations environment presents the candidates with great challenges in dealing with front line management, and driving scalable and continuous improvements across our Fulfillment Centers, Supply Chain & Transportation execution teams.

Location: Tokyo Office

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/disability/jp

Key Job Responsibilities

The Senior Account Manager will be responsible for developing and managing sales plays for business generation and growth. This also includes direct engagement with our Delivery Service Partners and leading quality improvement with operations teams to define and build innovative and delightful experiences for customers. You will be also working closely with internal stakeholders in order to expand/optimize the network with the best quality, speed and cost structure.

- Build the strategic network expansion plan while working with key internal stakeholders (e.g. operations teams, planning teams, legal, finance, etc).

- Develop and manage sales plays for effective account management process

- Manage and develop Delivery Service Partners - developing and advancing relationships and growing the AMXL network through these partners.

- Manage complex operational and contractual negotiations

- Prepare and manage the accounts payable process

- Lead partner engagement to support the improvements of delivery quality and drivers' safety/working environment

- Work with regional leadership teams to develop a strategic partner account management plan for your portfolio of partners

- Understand the safety and regulatory requirements of the industry and the work closely with the internal teams to develop and execute partner account plan

- Prepare and give insights for business reviews to the senior management team regarding progress and roadblocks

A Day In The Life

You support the operations team by visiting delivery stations, or you attend daily business reviews and understand what's happening to key network metrics. You travel to meet your existing or potential partners to gather insights and provide recommendations for the network expansion. You provide inputs from daily operations to relevant stakeholders to improve the customer experiences. You challenge the status quo and drive data based decision making within your team. You take business trips within and outside Japan as required to enhance the relation with your partners and develop your knowledge.

About The Team

AMXL JP team is a single threaded organization that owns Amazon's end-to-end Heavy & Bulky (H&B) logistics network with our willing and equally customer obsessed partners, offering shipping, service & support for consumers and companies in a safe, reliable, seamless, standardized, and sustainable way that surprises and delights our customers. Our delivery partners are experienced in H&B deliveries, providing special handling services such as Room of Choice Delivery, Installation/Assembly and Recycling/Haul-Away. Our team is made up of a diverse group of individuals across operations, supply chain, tech, finance, planning, customer experience, business intelligence and program management that work closely and collaboratively across Amazon to constantly improve and scale our operations, always insisting on the highest standards and obsessing over delivering bigger smiles for our customers.