Manager, Hardware Innovation & Lab Operation, Customer Experience And Business Trends

Hardware & Lab Development Manager

Are you inspired by invention? Do you like building end-to-end automated solutions to drive Amazon digital product improvement? Do you want to dive deeper into how customer experience can be measured by GenAI, machine learning and computer vision technology?

We are looking for a Hardware & Lab Development Manager to lead this exciting new innovative program globally. We build the automated products to measure the customer experience and digital products performance on the devices around the world.

We are seeking an experienced Hardware & Lab Development Manager to lead, hire and expand a team of Hardware/Support/Lab Development Engineers. You will focus on driving the next wave of innovation to measure the digital experience in terms of latency and quality. You will lead the team to expand the automation with AWS IoT, and strive for exposing the visual/audio analytic capability as self-service. You will lead the team to leverage AI and quantitative analysis to challenge conventional wisdom with hard data. You will lead the team to build and operate labs (across 3 regions) to provide high availability lab infrastructure.

Together, we will develop the flywheel that deeply understands our customers and delights them with results.

Key Job Responsibilities

• Build a best-in-class hardware and lab engineering team that delivers excellent results through rapid iterations
• Design and develop state-of-the-art approaches to solving complex and ambiguous problems
• Cultivate engineering and operational excellence through metrics and continuous learning
• Develop long-term strategy for your programs and translate it into roadmaps and action plans
• Report on status of development, quality, operations, and system performance to management
• Mentor and grow ICs to take on increasingly higher responsibilities

A Day in the Life

As a Hardware and Lab Development Manager, you will build and lead a successful engineering team and influence product/design/engineering decisions related to feature requirements. You will work with stakeholders and leadership to align on launch plan details and timelines. Your role has a high impact on the overall product success and drives the flywheel of delighting customers with high-quality product and earning their trust.

About the Team

Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understand and improve customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings - for almost every business at Amazon - for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).

Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team made up of diverse set of profiles, skills, and backgrounds - including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.