IT Support Technician, OTS
Amazon
IT Technician Role
The role of IT Technician in Amazon's Operations teams is to ensure the full functionality of various IT systems that are the beating heart of our locations. As an IT Support Technician, you will work at a logistics center in synergy with your colleagues, remote support staff, and commercial functions, ensuring fundamental IT support. You will have the opportunity to work with the most advanced technologies in the sector, in a work environment that promotes personal and professional growth through mentoring activities. Leveraging the training resources offered by your team, you can develop your career, expand your technical skills at your own pace, and obtain qualifications recognized by the entire sector.
Key Job Responsibilities
Assist users on-site by providing support in installation, assistance, and troubleshooting of IT infrastructure, devices, and applications for end-users. Manage support requests, providing support as the first and second point of contact with customers. Provide preventive maintenance to maximize the availability of all computer equipment. Implement projects and create innovation together with other IT support colleagues.
A Day in the Life
From the first day of work, you can contribute to improving our productivity by implementing the most innovative technologies and helping colleagues make the most of IT equipment. If you are looking for an extremely dynamic work environment, this is your chance to get involved. You will be able to suggest new methods to improve our systems and collaborate with your colleagues to optimize and refine, where possible, the support offered to internal customers.