IT Support Technician, Ops Tech Sol Delivery

IT Technician Role In Amazon Operations Teams

The role of the IT Technician in Amazon's Operations teams is to ensure the full functionality of the various IT systems that are the beating heart of our locations. As an IT Support Technician, you will work at a logistics center in synergy with your colleagues, remote support staff, and commercial functions, providing fundamental IT support. You will have the opportunity to work with the most advanced technologies in the sector, in a work environment that promotes personal and professional growth through mentoring activities. Leveraging the training resources offered by your team, you can develop your career, expand your technical skills at your own pace, and obtain qualifications recognized by the entire sector.

Key Job Responsibilities

• Assist on-site users by providing support in installation, assistance, and problem resolution related to IT infrastructure, devices, and applications for end users.
• Manage service requests, providing support as the first and second point of contact with customers.
• Provide preventive maintenance to maximize the availability of all computer equipment.
• Implement projects and create innovation together with other IT support colleagues.

A Day In The Life

From the first day of work, you can contribute to improving our productivity by implementing the most innovative technologies and helping colleagues make the most of IT equipment. If you are looking for an extremely dynamic work environment, this is your opportunity to challenge yourself. You will be able to suggest new methods to improve our systems and collaborate with your colleagues to optimize and refine, where possible, the support offered to internal customers.

About The Team

The Ops Tech Solutions (OTS) team provides constant technical support to Amazon's global operations. To handle the maintenance, upgrade, and protection of the IT infrastructure and end-user devices of one of the largest companies in the world, the team has diverse skills. The team boasts both engineers who help implement and create new solutions, and management figures who lead technical support teams to offer optimal support to end users. The OTS team at Amazon spares no effort to reconcile high performance and attention to sustainability in all new solutions adopted. With many members operating on-site and shifts covering the entire day, the team ensures continuous assistance and carries out important maintenance interventions minimizing disruptions to activities.