FOC Technical Specialist, Facility Operations Centre , AWS

FOC Technical Specialist

Applicants must be Australian citizens and hold or be eligible to obtain an Australian Government Security Clearance with the ability to successfully complete an Organisational Suitability Assessment. The FOC Technical Specialist is responsible for ensuring global continuity in training, qualifications, certifications, event management, and program delivery across multiple FOC instances. The role combines technical subject matter expertise in data centre infrastructure with the ability to develop and maintain programs that raise the technical bar, drive operational excellence, and deliver measurable improvements to the FOC operation.

The FOC Data Centre Infrastructure Operations organisation is looking for an individual with proven skills to join the Facility Operations Centre (FOC). The FOC is responsible for 24/7 monitoring of data center physical infrastructure.

The Technical Specialist may own one or more of the following program areas: training development and qualification pathways, event management quality and optimisation, or new site launch and colocation program delivery. All Technical Specialists operate as force multipliers for the FOC, ensuring consistent standards, knowledge transfer, and program execution across all regions and partitions.

The FOC Technical Specialist manages medium-to-high impact projects from conception to completion. These projects involve independent work and collaboration with internal and external support groups including engineering, controls, automation, DCEO, and data analytics teams. The role trains and supports FOC engineers in their 24/7 monitoring and alarm notification responsibilities, including implementation of site, equipment, and design-specific training exercises covering EPMS, BMS, controls monitoring equipment, stand-by diesel generators, transformers, switchgear, breakers, UPSs, PDUs, AHUs, chillers, cooling towers, and VFDs.

The Technical Specialist will develop specific solutions, build and maintain programs that scale with the growth of the business, and collaborate with commercial teams to share knowledge and adopt best practices where applicable. The ideal candidate will act as a subject matter expert in data centre infrastructure across various data centre designs. They will ensure overall availability and reliability meets or exceeds defined service levels.

Key job responsibilities include operating independently with limited direct management across FOC environments, acting as a technical escalation point for FOC engineers, owning and delivering global FOC programs, designing and creating learning content, measuring and reporting on training health across all regions, facilitating and deep diving customer-impacting events, serving as the FOC point of contact in the Correction of Error (COE) process, locating systemic infrastructure issues using data-driven analysis, developing, updating, and maintaining FOC runbooks, refining existing processes and creating new standard processes for FOC engineers and Team Leads, creating and maintaining all FOC technical documentation globally, liaising with commercial FOC teams to share knowledge, adopting best practices, and aligning processes where applicable, conducting drills that are region, building, or design-specific and identifying team and individual growth opportunities, establishing performance benchmarks and conducting audits to drive effectiveness, coordinating with partner teams during new site launches to ensure seamless implementation of FOC services and reduce burdens on existing operational workloads, communicating complex technical information to a non-technical audience, delivering global projects while influencing stakeholders through reports, process improvements, and narratives, driving ownership of organisational and team-level goals, mentoring and guiding the career growth of FOC team members across regions, working outside normal business hours to support the 24/7 operation of the FOC, and travel is required.