Executive Assistant, Amazon Customer Service

Executive Assistant

The Amazon Customer Service (CS) organization is looking for an exceptional Executive Assistant who wants to work in a fast-paced, exciting, and growing team. This role supports a central team within the Customer Service organization responsible for shaping strategy and ensuring effective execution at scale. The team partners broadly across functions to translate big ideas into concrete plans, manage high-visibility initiatives, and keep senior leaders informed, aligned, and prepared to make critical decisions. The environment is dynamic and ambiguous, requiring strong judgement, discretion, and the ability to anticipate needs, prioritize competing demands, and create structure. As an Executive Assistant, you will be responsible for multiple executives and a wide range of critical activities including complex calendar management, tracking key deliverables, coordinating travel and expenses, and organizing team activities and events (such as all team meetings and employee engagement activities). Other responsibilities include, but are not limited to, coordinating meeting agendas, space planning, and ad hoc project coordination. Working in a highly ambiguous environment, you will demonstrate initiative, complete tasks and projects quickly, and proactively take the appropriate action without having to know the total picture. You will learn organizational structures and objectives of the team you support, as well as build a strong internal network. You will apply superior attention to detail, great organizational skills, and the ability to meet tight deadlines and juggle multiple critical requests while maintaining flexibility, a sense of humor, and most importantly, grace under pressure. Over time, you will build deep and trusting professional relationships with the leader and their team, which will blossom into strong partnerships that provide opportunities for special projects with increased responsibility and long-term career growth.

Key job responsibilities:

• Management of complex calendar and scheduling
• Complex domestic and international coordination
• Track and help drive completion of key deliverables and follow up on items
• Manage expense report coordination and submission
• Organize, execute and assist with team activities (meeting agendas, all-team meetings, off-sites, and team social events)
• Work closely with leadership and other Executive Assistants to provide support to the organization
• Management of team space, including office moves and reconfigurations
• Ability to exercise good judgment in a variety of situations
• Excellent administrative, technical and organizational skills
• Be comfortable with ambiguity and be able to make autonomous decisions without guidance when appropriate