Customer Success Manager - Mandarin Speaking Required, Amazon Vendor Services - Home & Lifestyle

Customer Success Manager

This role is based out of an approved Amazon Corporate office location in Seattle, WA. Shape the future of retail e-commerce by driving annual revenue growth while transforming vendor partnerships into strategic advantages for Amazon. As a Customer Success Manager, you'll directly influence the success of major retail brands, impact millions of customer experiences, and play a crucial role in revolutionizing how businesses scale on the world's largest e-commerce platform.

Join our dynamic team as a Customer Success Manager supporting strategic retail vendor partnerships at Amazon. In this role, you'll drive business growth, enhance vendor satisfaction, and improve customer experience through data-driven insights and collaborative relationship building. Working with a supportive team, you'll implement tactical plans, provide strategic guidance, and contribute to continuous improvement initiatives that create measurable impact for both vendors and customers.

Key Job Responsibilities

• Partner with vendors to develop and execute strategic business plans across marketing, merchandising, and supply chain management

• Analyze performance metrics and provide actionable recommendations to drive business growth and improve customer experience

• Build and maintain collaborative relationships while serving as the primary point of contact for vendor needs

• Guide vendors through Amazon's tools, policies, and growth opportunities while ensuring operational excellence

• Contribute to process improvements and innovation initiatives that benefit the broader organization

A Day In The Life

• Collaborate with cross-functional teams to resolve vendor inquiries and implement solutions

• Review and analyze performance data to identify growth opportunities

• Develop and present strategic recommendations to vendors

• Participate in team meetings and knowledge-sharing sessions

• Manage multiple projects while maintaining high service standards

About The Team

We're a collaborative group of 6-10 Customer Success Managers who support each other's growth and success. Our team values innovation, continuous learning, and work-life balance. We regularly engage in team events and provide clear career advancement opportunities.