Account Manager (12 Months Contract), Account Management Team

Account Manager - Amazon PARP (Pick Up and Returns Points) in Italy

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build a world-class delivery experience, this is your chance to make history.

Amazon PARP is an alternative delivery solution available to Amazon customers, offering convenient pickup and return options. As the Account Manager, you will be responsible for managing and expanding our network. This strategic role requires a proven track record in stakeholder management, complex contract negotiations, and end-to-end network ownership.

As a key member of the PARP team, you will work cross-functionally to drive the entire client relationship lifecycle. Your responsibilities will include overseeing network development and roll-out, optimizing performance, conducting reviews, creating action plans, and managing contract renewals. You will serve as the primary point of contact for both external partners and internal stakeholders, ensuring the best possible customer experience while collaborating with various teams such as Tech Ops, Finance, Marketing, Business Planning, Legal, and Product Management. This role offers a unique opportunity to shape the future of Amazon's alternative delivery solutions and make a lasting impact on customer convenience and satisfaction across Italy.

Key job responsibilities include:

• Own and drive executive-level relationships with stakeholders across partner organizations, serving as the primary point of contact for strategic decision-making and partnership growth
• Contract negotiations, including commercial terms, service level agreements, and partnership conditions with partners
• Market Analysis and forecasting in order to discover insights to better shape strategical decisions
• Maintain complete ownership and oversight of PARP (Pick up and Returns points) network in Italy, including performance optimization, expansion strategy, and quality control
• Drive the development/roll-out phase, maintain and optimize the current network, conduct performance reviews, create action plans, and manage contract renewals
• Work cross-functionally with internal teams (Tech Ops/Installation, Accounting, Marketing, Business Planning, Legal, Product Management) to ensure seamless network operations
• Drive best-in-class customer experience, service, and convenience across all Pickup locations