Telstra Retail: Casual Customer Service & Sales Consultant BOX HILL

Telstra Retail: Casual Customer Service & Sales Consultant Box Hill

As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.

Ready to make a difference? Join our iconic team at Telstra!

At Telstra, we're more than just a leading telecommunications company—we're where passion meets purpose. As a Retail Customer Service & Sales Consultant, you'll have the opportunity to work for an iconic Aussie brand that's been connecting Australians for generations. You won't just be a friendly face in-store—you'll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.

What you'll be doing:

• Deliver exceptional customer experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the go-to tech expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.

Collaborate and contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and benefits:

• Plus 12% superannuation
• Plus 10% variable remuneration**

**If you are eligible to receive variable remuneration, the eligibility, calculation and payment will be determined by the variable remuneration plan's rules (which we may change from time to time).

**

The first 2 months guaranteed while you learn on board.

• Generous discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
• Leave options: Take advantage of 16 weeks of paid parental leave, the Telstra extra day off, gender affirmation leave, cultural leave, blood donor leave, and the ability to purchase up to 4 weeks of additional leave.
• Training & career growth opportunities: Access over 17,000 learning programs with LinkedIn Learning, and develop your career with our future ready program designed to build on your skills and prepare you for your next step.
• Flexibility: We offer flexible working hours and a supportive approach to parental leave—do it your way!
• Recognition & rewards: Benefit from monthly performance rewards and a range of recognition programs to celebrate your success.
• Inclusive culture: Join a diverse and inclusive team where everyone's unique perspective is valued and respected.

Are you the person we're looking for?

• Great communication skills: You're a natural at connecting with people and making their day better.
• Solution-oriented approach: You enjoy thinking on your feet and tailoring solutions for each customer.
• Sales drive: You're motivated to achieve (and exceed!) sales targets and KPIs.
• Passion for learning: You're eager to grow and develop your skills in a dynamic environment.
• Resilience and positivity: You have a can-do attitude, even when things get busy.
• Customer-facing experience: Previous experience is a plus but not required—bring your enthusiasm and we'll teach you the rest!