Account Manager

Account Manager

As an Account Manager, your primary focus will be to drive growth and enhance customer satisfaction among small business clients across all technology platforms. This role will have a portfolio of customers to help grow, the role encompasses both sales and service responsibilities, ensuring a holistic approach to customer relationship management.

Telstra Business Sales is a growth engine for Telstra, focused on providing business customers of all sizes with industry-based services and solutions. We meet a critical need in the market – combining connectivity infrastructure across the world with the leading technology solutions and expertise.

As an Account Manager at TBTC, you support the development of deep customer relationships, managing and growing your own defined portfolio of accounts. This role is critical to maintaining strong customer relationships that grow TBTC and Telstra’s revenue across our business customer portfolios.

FY25 is the year of growth and as a team we have a laser sharp focus on our four pillars:

• Brilliant people and partnerships
• Customer obsession
• Execution excellence
• Responsible growth and returns

As an Account Manager, you apply your excellent relationship building and organizational skills to deliver the following responsibilities:

• Take ownership for managing relevant customer relationships to support ongoing development, drive customer satisfaction and achieve revenue and sales objectives for the defined portfolio.
• Contribute to implementing the segment and portfolio strategy (including outbound campaigns) to support the retention and growth of customer portfolios.
• Take accountability for managing inbound/outbound customer sales and service contracts, exploring sales opportunities, responding to queries, and escalating complaints and leads to more experienced team members as required, to ensure timely remediation and positive customer experiences.
• Authentically collaborate with peers, team members and key stakeholders across the TBTC channel (e.g. Field Sales Team and internal Telstra team and partners) to support the identification and qualification of leads.
• Participate in customer initiatives such as developing and maintaining relevant account and portfolio plans that support ongoing relationship development and contribute to the achievement of financial and customer targets (revenue, profitability, NPS) & exceptional customer data quality.
• Meet individual and team sales and performance KPIs.
• Continue to upskill and develop capability and knowledge across Telstra’s portfolio of products and business solutions.

About You:

• Demonstrated ability in an ICT or Telco Sales roles.
• Understand Telstra SMB customer.
• Proven experience in warm calling and engaging with potential candidates or clients.
• Ability to build and maintain relationships through effective communication and follow-up.
• Sound knowledge of how channels work and strong understanding of the market.

If this opportunity sounds like a perfect fit for you, we’d encourage you to apply! Please attach your CV/resume when applying.