Customer Success Manager

Customer Success Manager

Are you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Tire Distributors! As the nation's premier tire distributor, ATD's coast-to-coast distribution network provides approximately 80,000 customers across the U.S. and Canada with rapid and frequent delivery of high quality tires, custom wheels and shop supplies.

The Customer Success Manager cultivates and maintains strong relationships within the retailer network and ensures high levels of customer satisfaction and recognition of value and ROI, leading to strong adoption and growth opportunities. The role works closely with tire retailers and cross-functionally within ATD to ensure we deliver on the promise of our products to key retail customers.

Key Responsibilities:

• Utilize quantitative and qualitative feedback to improve customer experiences, collaborating cross-functionally with leaders to optimize customer journeys and reduce churn rates.
• Proactively identify and remove obstacles hindering customer experiences by collaborating with cross-functional teams to anticipate needs and enhance satisfaction.
• Align with Sales, Product, and Marketing teams to deliver an integrated customer experience across the entire journey, optimizing activation, adoption, experience, and growth.
• Cultivate and maintain strong relationships within the retailer network to ensure high levels of customer satisfaction and recognition of value and ROI.
• Coordinate customer outreach and engagement efforts with Product teams for product feedback, concept testing, and pilot program research opportunities.
• Drive strong adoption and growth opportunities within the retailer network by ensuring customers recognize the value and ROI of our products.
• Collect and integrate customer feedback into product development processes to enhance product offerings and customer satisfaction.
• Analyze customer and team behavior using data to identify successful areas and areas needing improvement, driving scalable business performance enhancements.

Competencies:

• Action oriented
• Balances stakeholders
• Communicates effectively
• Customer focus
• Decision quality
• Instills trust
• Nimble learning
• Plans and aligns

Qualifications:

• Bachelor's degree
• 2 years of related experience preferred

Skills:

• Action Planning
• Adaptive Mindset
• Builds Customer Loyalty
• Builds Rapport
• Customer-Focused Approach
• Data Collection and Analysis
• Navigates Customer Challenges
• Presentation skills
• Verbal Communication

Physical Demands/Working Conditions:

Physical Demands Category: Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

Build a challenging and rewarding career with us!

American Tire Distributors is an Equal Opportunity Employer and Drug Free Workplace

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