IT Client Services Site Technician

Client Services - Site Administrator

TTM Technologies, Inc. is a leading global manufacturer of technology solutions including engineered systems, radio frequency ("RF") components and RF microwave/microelectronic assemblies, and quick-turn and technologically advanced printed circuit boards ("PCBs"). TTM stands for time-to-market, representing how TTM's time-critical, one-stop manufacturing services enable customers to shorten the time required to develop new products and bring them to market.

The Client Services Support Technician is responsible for addressing the following: Help Desk calls from company user base, creates the initial record of the request, resolves all Level One end-user problem, identifies, evaluates and solves end-user workstation problems, supports and trains end-users in a wide range of software applications, reads, understands and applies complex technical information, contacts third-party vendors for warranty service repair, maintains punctual and predictable attendance, assists site with after-hours support needs, is a member of on-call after hours rotation for supporting all sites, is able to work with minimal supervision, while communicating with site administration and other team members, works closely to learn and share technical skills with other team members, demonstrates sensitivity to, and respect for, a diverse population, mentors junior level technicians with technical training, has dedicated customer service skills, is an active and supporting team member with an eager, can-do attitude, has strong knowledge of current desktop and laptop operating systems and hardware, is able to install and troubleshoot Microsoft Office and other desktop applications, is skilled in network and printing troubleshooting and problem resolution, is able to quickly learn and adapt to new technologies and processes, is familiar with Terminal Services, Bomgar, Citrix, VPN, Remote Desktop and other remote access applications, must excel in an environment where exceeding customer expectation is the key objective, and has strong reading, documentation and basic math skills.

Responsibilities include providing technical software, hardware and network problem resolution, performing question/problem diagnosis and guiding users through step-by-step solutions, identifying, diagnosing, and resolving problems for users of personal computer software and hardware, network, and internet connection problems, clearly communicating technical solutions to end-users in a user friendly, professional manner, providing one-on-one end-user training as needed, escalating more complex end-user problems to the appropriate infrastructure team members, providing one-on-one end-user problem resolution over the phone for company approved Personal Computer (PC) software, assisting in creating materials for end-user frequently asked questions (FAQs), conducting hardware and software inventory database maintenance and reporting, and performing related work as required, ordering, delivering, tagging, setting up, and assisting in the configuration of end-user PC desktop hardware, software and peripherals, diagnosing and resolving end-user network or local printer problems, PC hardware problems, e-mail, Internet, and network access problems, coordinating timely repair of PC computer equipment covered by third-party vendor maintenance agreements, performing desktop hardware repair for PC equipment and peripherals not covered by third-party vendor maintenance agreements, and helping install local area network cabling systems and equipment such as network interface cards, servers and switches.

Basic knowledge of current desktop and laptop operating systems and hardware, ability to install Microsoft Office and other desktop applications, ability to follow established troubleshooting and other process documentation, good communications skills, and strong reading, documentation and basic math skills are required.

Ability to work with minimal supervision, while communicating with site management and other team members to learn and share technical skills, ability to work with site management and direct manager to identify site impacting issues.

Two years college level course work or equivalent, Microsoft / Cisco Certification not required, but preferred.

Four or more years providing end-user phone support for current PC desktop and application software OR four or more years installing, upgrading, troubleshooting and repairing personal computers in a network environment.

Candidates must be able to sit for prolonged periods of time in front of a computer. Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 50 lbs. unassisted), bending, standing, climbing or walking.

Familiar with some/all of the following applications: Microsoft Office Suites (2003 to Current version), Microsoft Exchange Management, Microsoft Active Directory, Microsoft Windows Server and Workstation Operating Systems, DELL laptops/desktops, Windows Surface pro/laptops, AirWatch, WebEx, Oracle, Java, Terminal Services, Cisco CUMC, FTP, Telnet, DOS, Remote Access tools, Sentinel One, Cisco VPN, ManageEngine Suite.

Compensation and Benefits

TTM offers a variety of health and well-being benefit programs. Benefit options include medical, dental, vision, 401k, flexible spending and health savings accounts, accident benefits, life insurance, disability benefits, paid vacation & holidays. Benefits are available on the 1st of the month following date of hire. For some positions, only PTO and holiday benefits are offered.

Compensation ranges for roles at TTM Technologies varies depending on a wide array of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At TTM Technologies, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on each individual set of circumstances. A reasonable estimate of the current range is: $48,377 - $76,466.

Additional compensation: An annual or quarterly company bonus may apply based on position assignment. Positions hired for alternative shift may be eligible for a shift premium based on the assigned shift and location.