Technical Support Content Specialist, B2B - Remote Eligible

Technical Support Content Specialist, B2B

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.

The Role:

The Technical Support Content Specialist, B2B, will be instrumental in curating and crafting technical support content that addresses the needs of stakeholders and Logitech's highly technical B2B customer base. Key responsibilities include the research and production of detailed technical Video Collaboration (VC) documentation and the management of customer care initiatives related to content and self service. The ideal candidate will bring a knowledge of the VC field, proactive and collaborative approach to the role, with a strong willingness to engage, suggest improvements, and act as a driving force for change. A successful candidate in this role will significantly improve Logitech's ability to deliver the self-serve documentation our customers demand.

Your Contribution:

Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. Share our passion for Equality and the Environment. These are the behaviors and values you'll need for success at Logitech. In this role you will:

• Develop detailed technical support content for Logitech's video conferencing products, ensuring high levels of clarity and user-friendliness.
• Maintain a strong working knowledge of Logitech's VC products, users, and associated software platforms.
• Collaborate with the Support, Product and Marketing teams to refine and execute the overall content vision for our technical support website.
• Help manage updates and improvements to the technical support website, guaranteeing accurate and current information.
• Employ project management skills to handle multiple projects simultaneously, adhering to tight deadlines without compromising quality.
• Assist with additional projects related to our self service content and its ability to improve customers' experience.

Your Qualifications and Skills:

For consideration, you must bring the following minimum skills and experiences (or their equivalent) to our team:

• At least 3 years of professional experience creating technically complex customer support documentation.
• Ability to produce and discuss samples of technical writing.
• 2+ years of experience working within a technical support team environment.
• 1+ years of experience working with common enterprise technologies, with a preference for video conferencing systems or other audio/video equipment.
• Fluent written and spoken English.
• Demonstrated ability to manage multiple projects concurrently under deadline pressure.
• Demonstrated ability to work closely with multiple stakeholders on a project.

Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house. Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don't meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!

We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability. If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1-510-713-4866 for assistance and we will get back to you as soon as possible.