Regional Customer Service Leader

Regional Customer Service Leader

Momentive is searching for a driven Customer Service Leader to enhance our customer satisfaction and operational excellence. You will lead and develop our Customer Service Managers, shaping policies and identifying growth opportunities to improve service delivery and support Momentive's business goals. In this role, you will mentor managers, refine customer service policies, and provide training to boost team performance. You will also monitor metrics, ensure compliance with company standards, and contribute to projects that standardize and improve our Order-to-Cash process and overall service capabilities. Please note that this role requires on-site presence five days per week, Monday through Friday.

Responsibilities Include:

• Strategic Vision and Alignment: The position requires working closely with Regional Commercial, Supply Chain, and Quality teams to ensure cross-functional collaboration, alignment with the overall strategic vision of the organization, and adequate business performance.

• Stakeholder Engagement: Actively engage with Regional key stakeholders (Supply Chain, Regional Segment Leaders, Quality, Product Management, etc.) to gather insights and feedback that can contribute to strategic decisions.

• Risk Management: Identify potential risks to the CS operations and develop strategies to mitigate these risks. This includes ensuring compliance with industry regulations and maintaining high standards of quality and safety.

• Responsibilities consist of supporting & mentoring the CS Managers and providing guidance to ensure performance.

• Regional Leader will foster a positive work environment that encourages teamwork and professional development.

• Lead, coach, and support the professional development of talents identified in the CS team.

• Continuous Improvement: Encourage and lead initiatives of continuous improvement within the CS organization. This could involve improving processes, automation, and fostering a culture of operational excellence. Drive efficiency and engagement for a successful achievement of goals and KPIs. (MOS).

• Close liaison with the other Regional Functional Leaders (Sales, Supply Chain…) regarding projects.

• Close follow-up on any issues affecting customer delivery and OTIF (on time in full).

• Acting as a Role Model for direct reports and the organization (work ethic, behavior, compliance…)

• Coach, support & develop the managerial team to emphasize customer focus, leadership skills, supply chain, and business acumen competencies that will maximize performance.

• Deploy the MOS approach and actions by using the set of tools, meetings, and behaviors necessary to deliver results (process improved …)

• Other duties as assigned

Qualifications:

• Bachelor's degree (or local degree equivalent) plus 7+ years of experience in Customer Service management

• Leadership: Excellent communication and collaboration skills; being robust in both verbal and written communication; able to connect effectively at different levels; Emotional Intelligence; change and conflict management skills. Keeping the highest Integrity and Safety standards.

• Being a motivator: living and breathing say-do values and having the ability of one-level-up/across thinking and acting. Ability to inspire and develop team members to reach their full potential.

• Functional: Highly proficient with business as well as supply chain, specifically in planning and logistics. Excellent knowledge of the Order to Cash process; Master in SAP or similar ERP; customer-focused.

• Strategy: fully embrace the company's culture and values, understand business practices, and long-term business strategy; analytical thinker.

• Ability to work in a dynamic and growing environment.

The following are preferred for this role:

• 3+ years of Supply Chain managerial experience.

• Experience in the Chemical Manufacturing sector.

• CI/Six Sigma /Lean solid Project Management experience.

• Additional language skills

What We Offer:

Base Pay Range: $83,500 - $122,650. The actual salary offered is determined by factors including but not limited to education, experience, skill sets, and geography. Local geographic pay differentials may not be reflected in the above pay range and will be discussed with you by a member of the HR team when applicable. Additionally, this role is eligible for incentive or sales variable compensation payments. The amount of these incentives is based on the terms of the Company's incentive plans, the Company's financial performance, and/or individual employee job performance.

At Momentive, compensation is one part of your overall package. We offer a fantastic variety of total rewards and development programs to support your unique needs for overall well-being and personal career aspirations.

• Health, dental & vision insurance, including critical illness coverage and optional orthodontia coverage.

• Paid parental leave for the birth of a child; adoption and surrogacy reimbursement.

• Short term disability with 100% base salary coverage.

• Company funded counseling (EAP) and assistance finding care for children, parents, or pets.

• 25 days of Paid Time Off (PTO) plus paid holidays. Additional time off with years of service.

• 401k savings plan with 5% employer match plus additional contribution based on years of service.

• Student debt pay-off program.

• Professional development programs and courses.

• Wellness programs and financial education.

About Us:

Momentive is a premier global advanced materials company with a cutting-edge focus on silicones and specialty products. We deliver solutions designed to help propel our customer's products forward—products that have a profound impact on all aspects of life, around the clock and from living rooms to outer space. With every innovation, Momentive creates a more sustainable future. Our vast product portfolio is made up of advanced silicones and specialty solutions that play an essential role in driving performance across a multitude of industries, including agriculture, automotive, aerospace, electronics, energy, healthcare, personal care, consumer products, building and construction, and more.

Momentive believes a diverse workforce empowers our people, strengthens our business, and contributes to a sustainable world. We are proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by law. To be considered for this position candidates are required to submit an application for employment and be of legal working age as defined by local law. An offer may be conditioned upon the successful completion of pre-employment conditions, as applicable, and subject to applicable laws and regulations.

Note to third parties: Momentive is not seeking or accepting any unsolicited assistance from search and selection firms or employment agencies at this time.