Junior End User Support Analyst

Unleash the Power of Multi-Mission Excellence: Safeguarding the Seas for the World's Navies

Step into a world where cutting-edge technology meets unparalleled expertise. Ultra Maritime pioneers delivering multi-mission solutions that protect and empower the naval forces worldwide. With our extensive portfolio of capabilities, our innovations are utilized on naval fleets across our allied navies around the globe.

As the maritime and underwater battlespace evolves, we tirelessly push the boundaries to develop advanced specialist systems that provide our 'five-eyes' Defence customers with an unbeatable warfighting edge. From surface vessels to sub-surface operations and unmanned platforms, we are revolutionizing the way naval missions are executed.

We thrive on collaboration and partnering with our customers to ensure mission success. Our expert solutions encompass an array of game-changing technologies, including state-of-the-art sonar, radar, expendables, signature management, and naval power systems.

Join us in shaping the future of naval warfare and together, we will safeguard the seas and empower navies worldwide!

Flexible Working

At Ultra Maritime, we understand that your personal life is just as important as your professional one. That's why we support and promote flexible working arrangements where possible. Whether you prefer a hybrid model, working remotely, or the structure of being on-site, we will support you as best as we can.

Embrace the freedom to shape your work hours according to your needs, whether it's part-time, compressed hours, or a unique arrangement that suits your lifestyle. Loudwater, Greenford, and Weymouth exclusively offer a 9-day fortnight working pattern, offering extended weekends every other week, granting you more time to pursue your passions. And that's not all – we provide flexible start and finish times, as well as Time off in Lieu (TOIL) for up to 1 day per calendar month which tie in with our Values of Integrity, Transparency and Alignment. We welcome the challenge to work in new ways and have trust in you when getting the job done because we recognise, our business is our people.

Key Responsibilities

· Provide desk-side IT support to staff for hardware, software, and basic network issues

· Assist with setting up & maintaining laptops, desktops, monitors, & mobile devices (iOS + Intune)

· Support new hire onboarding, including imaging and configuring devices

· Help manage and prioritize support tickets via our service desk platform

· Troubleshoot common issues and escalate more complex problems to senior team members

· Maintain accurate records of equipment and support activities

· Contribute to ongoing IT projects and patching activities under guidance from the wider IT team

· Build strong working relationships with users and deliver friendly, customer-first support

Ideal Candidate Profile

· Has some experience (internship, coursework, or job) in IT support or a related technical field

· Is enthusiastic about learning and working in a fast-paced IT environment

· Understands the basics of Windows operating systems and Microsoft 365 applications

· Has some exposure to networking concepts like TCP/IP, DNS, and DHCP

· Communicates clearly and professionally, both in person and in writing

· Is organized, reliable, and able to manage multiple tasks effectively

· Is eager to build a career in IT support and develop technical and customer service skills

What You'll Gain

· Ongoing support and training from experienced IT professionals

· Hands-on experience with enterprise IT systems and tools

· A supportive environment to grow your technical knowledge and skills

· Opportunities for progression within the IT team

· Exposure to real-world problem solving and service delivery best practices

Qualifications / Requirements

· Some experience in IT support (via work, studies, or personal projects)

· Right to work in the UK and willingness to work full-time on-site in Weymouth

· Relevant IT certifications (CompTIA A+, Microsoft, etc.) are a plus but not required

· Ability to obtain or maintain any required security clearances

Typically, a Bachelor Degree (or equivalent) and experience of customer facing IT role with MS Operating Systems and Windows based applications May be required to maintain security clearance.

Benefits on offer:

• Optional 9 day fortnight
• TOIL
• Flexible working hours
• 1pm finish on a Friday
• Annual bonus
• Hybrid working for certain job roles
• Casual dress
• 25 days holiday
• Christmas shut down
• Option to buy or sell holiday
• Option to purchase private health care, dental, critical illness etc via salary sacrifice
• Reward hub - discounts at over 200 online stores
• 4 x annual salary life cover
• Pension starting at 5% Employer / 4% Employee. You can select your employee contribution level from 4% to 70% (providing this sacrifice does not cause your salary to drop below the National Minimum Wage/ National Living Wage).

Relocation Support

Attracting high-level talent and people that can add value and expertise, is vital to our success. Attracting and retaining brilliant people is imperative so that's why we search across the UK for talent. We offer financial support to candidates that are considering relocating; this is considered on a case-by-case basis per role and subject to HMRC guidelines.

Nationality Requirements

Candidates must be eligible to obtain the relevant security clearance required for the role, due to the nature of the programmes we deliver for our customers.

Diverse & Inclusive Employer

Ultra Maritime is an equal opportunities employer that values diversity, inclusion, equity and equality. Underpinned by our values, behaviours, and policies, we want you to feel empowered to be your best and authentic self.

We promote a workplace that welcomes people from all backgrounds and cultures; believing that this will increase our diversity of thinking, and ultimately ensure we continue delivering on our commitments to our customers.

We do not discriminate based on race, religion, colour, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status and welcome applications from all candidates.

Company: Ultra Maritime