Customer Service Team Leader (noon Shift 2pm - 11pm)

Customer Service Team Leader (Noon Shift 2PM-11PM)

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post.

We are seeking a detail-oriented and proactive Customer Service Team Leader (Noon Shift 2PM-11PM) to join our team based in Bayan Lepas, Penang.

Key Responsibilities:

• Good Client Relationship Manager: Manages escalations, communicates clearly, sets expectations, and resolves issues professionally to maintain customer trust.
• Strong Operational Knowledge, Compliance & Accuracy Focus: Ensures accurate documentation, regulatory compliance, and adherence to import processes and SOPs.
• Proactive Problem Solver: Anticipates risks and resolves issues quickly to maintain smooth operations.
• Reporting & Analytical Skills: Monitors performance, analyzes gaps, and plans manpower to meet targets.
• Adaptability & Stress Management: Stays calm under pressure, adjusts priorities, and manages the team fairly and responsibly.

Requirements:

• Proven Expertise: 3–5 years' experience in freight forwarding, specializing in import and customs operations.
• Relationship Builder: Strong stakeholder management skills with the ability to build rapport and influence at all levels.
• Customer-Centric Mindset: Solid understanding of account management and transaction processes, with the ability to provide technical support.
• Leadership Acumen: Experience leading and motivating teams to achieve operational targets (added advantage).
• Exceptional Communication: Fluent in English to engage effectively with customers and global partners.
• Flexibility: Willing to support during public holidays and overtime when required.

Think you've got what it takes? Don't wait – apply now and take the next step in your career with us!

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don't meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.