Customer Service Assistant

Customer Service Assistant

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post.

Join Toll Logistics as a Customer Service Assistant! Location: [ALPS Avenue] | Employment Type: Full-time

Are you organised, detail-oriented, and enjoy supporting logistics operations behind the scenes? Toll Logistics is looking for a Customer Service Assistant to join our dynamic team! This role is vital in ensuring smooth order processing and exceptional service delivery.

Key Responsibilities:

• Handle customer service inquiries and provide timely support
• Manage order processing with accuracy and efficiency
• Prepare and issue invoices
• Liaise with freight forwarders for both import and export shipments
• Process miscellaneous warehouse orders as needed
• SAP / WMS experience

What We're Looking For:

• Strong administrative skills and attention to detail
• Good communication and coordination skills
• Familiarity with logistics or warehouse operations is a plus
• Ability to multitask and work well in a fast-paced environment

Why Join Us? Be part of a leading global logistics provider where your contributions matter. At Toll, we offer a supportive work environment, growth opportunities, and the chance to be part of a team that moves the world.

What moves you? At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don't meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.