Customer Service Representative

Customer Service Representative

Ready to turn your customer service skills into a career you'll love? Join our award-winning team at Covéa Insurance as a Customer Service Representative in our Claims & Operations Team and become the friendly, trusted voice that helps our customers when they need it most.

We're not just another insurance company. We're a team of passionate people who care deeply about protecting what matters — homes, cars, businesses, and most importantly, our customers.

What's the role all about? You'll be at the heart of our customer experience, helping people through life's unexpected moments with empathy, clarity, and confidence. Whether it's answering queries, resolving claims, or offering reassurance, you'll make a real difference every single day.

No insurance experience? No worries. We'll give you all the training and support you need to thrive. If you've got a natural flair for customer service and love helping people, we want to hear from you!

This role is based on-site at our Halifax office. We believe in the power of face-to-face collaboration — it's how we build strong teams, spark ideas, and support your growth. What you'll be doing:

• Delivering outstanding customer service via phone and email
• Building trust through honest, empathetic conversations
• Making quick, informed decisions in a fast-paced environment
• Spotting and preventing fraud to protect our customers and business
• Following industry standards and regulations
• Pitching in with extra tasks based on your strengths and interests

What you'll bring:

• A passion for helping people and solving problems
• Brilliant communication skills — written and verbal
• Empathy, patience, and a positive attitude
• Strong attention to detail and confidentiality
• A team-first mindset and a drive to succeed
• Flexibility and adaptability in a dynamic environment Not sure if you tick every box? That's okay! If this role excites you and you think you'd be a great fit, we'd love to hear from you. We're all about building diverse, inclusive teams where everyone can thrive.

Why Covéa?

We're proud to offer a workplace where everyone belongs. We celebrate individuality, champion diversity, and empower our people to be their best selves.

Here's just a taste of what you'll get:

• Flexible working – 36.25 hours/week with flexitime & hybrid options
• Annual pay review + performance bonuses (up to 30%)
• Generous holidays – 25–27 days + bank holidays, with buy/sell options
• Pension perks – 7.5% employer contribution (up to 9% with yours)
• Private medical cover, 24/7 Virtual GP, health checks & more
• Career development – training, qualifications & apprenticeships
• Wellbeing support – mental health resources & financial guidance
• Tusker Car Scheme, gym discounts, Cycle to Work & retail offers
• Inclusive culture – employee-led groups, real action, and ongoing learning

Apply today and be a part of something meaningful.

As a Disability Confident Employer, we're committed to fair and accessible recruitment. If you need any adjustments or support during the application process, just let us know - we're here to help. Applicants must currently reside in the UK and have full, unrestricted right to work. We're unable to offer visa sponsorship for this role.

Salary: £24,150

Working hours: 36.25